Your materials are prepped. You’ve practiced the content inside and out. You’re ready to deliver a best-in-class training program. No matter how prepared we may feel, our profession is guaranteed to present us with the unexpected. So how do we pivot when faced with learners who don’t see value in the program, who don’t buy in to this timely investment? How do we train the untrainable?

Taner Topcu, Director of Academic Zone at RAKEZ (the leading government authority operating in Ras Al Khaimah) explains the quality assurance decision making for a world-class investment destination. RAKEZ is a world-class Authority established to consolidate Ras Al Khaimah Free Trade Zone (RAK FTZ) and…