Your materials are prepped. You’ve practiced the content inside and out. You’re ready to deliver a best-in-class training program. No matter how prepared we may feel, our profession is guaranteed to present us with the unexpected. So how do we pivot when faced with learners who don’t see value in the program, who don’t buy in to this timely investment? How do we train the untrainable?

Many forces and mega-trends are re-shaping the way L&D and talent development creates and delivers business value. Economic instability, technological advancements like artificial intelligence (AI) and machine learning and geopolitical changes have encouraged businesses to look beyond their traditional boundaries for opportunity and growth. Innovation…