Crisis Management and Communication – the Recovery Phase
We all hope to never experience a crisis situation in our business or workplace, yet these things do happen. And when they do, most of us are unprepared and it doesn’t have to be that way. Managing a crisis requires thoughtfulness and planning. There are key elements that every leader needs to understand and prepare for in advance. Now is the best time ever, as the current crisis subsides, to assess what works, what doesn’t, and plan for the future.
In this webinar we will provide an overview of how organisations can be responsive, not reactive; and effective in communicating with various stakeholders. Knowing what to say, and to whom, matters. So, too, does knowing what NOT to say. We start by defining crisis communication and then empower you to learn what to communicate, to whom, and by when in any instance. You will have the opportunity to learn from the actions of established leaders, and start to develop your own ideas for action plans that leave you prepared and confident. While the focus of the webinar is on crisis communication, delegates also gain tremendous value in developing their communication skills more generally.
Dr. Pam Jackson
Pam Jackson, PhD CPHQ is a highly trained economist, an experienced public policy advisor, and a quality management expert. She is an American living in Dubai with a combined work history of 15 years of experience with the U.S. Congress in Washington, D.C. and three years of experience in the healthcare and quality management sector in the UAE and neighbouring countries. Her work includes federal emergency management, public finance, personnel and performance management coaching along with healthcare quality management and operations.