It is a typical business day for a marketing professional. She arrives in the office, turns on her computer ready to use a special software to do her work. “Your software license is expired. Please contact the sales team of the software company.” is the message she sees. Frustrated, she immediately contacts the sales team of the software company to have the software license extended.

By Gosia Kluk L&D Professionals’ role is to make sure that employees are equipped with skills, knowledge and the proper attitude they need to excel at work. Competencies may vary depending on the roles of each employee, their organisations’ goals, or within their chosen industries. Some…