The Ministry of Human Resources and Social Development (MHRSD) in Saudi Arabia issued a set of new requirements to increase the efficiency and quality of services provided by recruitment offices and companies, reported local newspaper Saudi Gazette.

These guidelines are set to ensure a high level of satisfaction for the beneficiaries dealing with these offices and companies.

The new rules are a continuation of the ministry’s work to develop the sector, whilst improve the environment of the labor market, and enhance its attractiveness.

These new requirements include setting a minimum performance level in a way that makes the efficiency and quality of recruitment offices of all sizes.

The ministry said that the new guidelines are designed to guarantee the protection of rights, accelerate the period of recruitment, and rapid response to resolve complaints raising customer satisfaction with the service.

They also include providing more options for the customers and companies, and enhancing the transparency of the recruitment process, in addition to improving the experience of parties to the contractual relationship.

They added that the news guidelines aim to achieve the strategic goals that it has set to raise the efficiency and quality of recruitment offices so that the impact of their application contributes to increasing the level of beneficiaries’ satisfaction.

The ministry will continue to work on measuring the performance and continuously follow up on the compliance of offices and companies with the new requirements.