Increasingly, organisations are exploring digital training solutions, as cloud-based technologies become more commonly integrated into HR systems. While face to face training is still the most popular approach, we have seen an increase in demand for blended learning solutions that combine human delivery with digital learning and assessment. Digital assessments help support measurable return on investment for organisations looking to rationalise training budgets. We are also seeing more demand for personalised learning delivered through targeted courses with measurable outcomes.

1. Have a clearly articulated mission and strategy.
2. Development of the right capabilities, systems and processes to support the mission and strategy.
3. Leadership to engage workforce, including investment in upskilling and reskilling, in particular related to soft skills such as communication.

1. Greater investment in employee-driven professional development
2. Focus on international recruitment as companies operate across borders and more companies adopt English as a corporate language in order to take advantage of international growth opportunities.
3. Benchmarking soft skills such as English language proficiency, to support staff development and promotion

Developments in AI will facilitate more personalised learning environments through adaptivity and personalisation at scale and speed.
Artificial intelligence has become a key tool for language testing, allowing faster, more flexible assessment and offering the possibility of accurate, near-instant results with valuable diagnostic feedback. This will prove a valuable tool for talent recruitment. The development of automated writing and speaking tests offers a level of accuracy which meets the demands of a wide range of contexts in workplace recruitment and training.

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