By Helen Sabell, College for Adult Learning

When a business runs smoothly and your departments co-ordinate like a well-oiled machine, it can be easy to forget who is responsible for facilitating this. The HR department remains an enigma to many – you see them a handful of times each year, but what else do they do?

HR professionals are responsible for an array of tasks, from establishing workplace culture to dealing with highly-sensitive situations. The industry finds and hires the best candidates for your company and will work tirelessly to build a sustainable structure. It goes without saying that a leading HR department is a pillar of successf to any business, and here are four reasons why.

1. Conflict Resolution
An HR professional deals with complex disputes on a daily basis, many of which could have a huge impact on the business if left unresolved. An employee complaint, policy issue or management concern must be treated on a case-by-case basis in order to reach a solution.

It is up to the HR department to establish a compromise that leaves both parties happy – a feat that will always require unique, creative thinking. This is a natural attribute of every leading HR professional, where an ability to think outside the box is the only way to strike the important balance between employee rights and the needs of the business.

2. Create Workplace Culture
Your HR manager will spend hours each week carefully researching and constructing policies to establish a healthy workplace culture. These documents can dictate set working hours, incentive opportunities for workers or candidate regulations that will appeal to the best talent.

If you find that your workplace is filled to the brim with exceptional performing employees, chances are it was your HR department who placed them there. A team that is well-suited to each other will drive engagement, motivation and passion. It is the job of every great HR professional to recruit employees who will work together to benefit the business.

3. Train New Talent
Balancing individual competency, development and training needs is a time-consuming task requiring genuine care and attention to detail. It can come as no surprise that coordinating on-the-job training with inductions, workshops and everything in between will test even the most organised professional.

A HR leader will not only understand the best way to train and recruit new talent, but monitor this development as it happens. They are responsible for the growth of each employee skill set and this has a direct effect on the business. Despite often being criticised for having no clear display of results, the industry will ensure your workplace is pushed to the highest standard.

4. … And Keep Them
In a time where more and more employees are job-hopping or switching their career every other weekend, it is important that HR professionals craft an incentive good enough to keep the best talent from straying. Sourcing, recruiting and training workers is only the beginning – creating a workplace that motivates an individual to want to stay and grow with the company is where HR becomes truly pivotal.

Having an understanding of retaining talent is fundamental for every great HR professional and certainly no easy task. Ambition and expectation are complex values that require a relationship built on trust and respect in order to be divulged. In this, it becomes fair to say that the future of your business can lie squarely in the hands of your HR department.
Author Bio
Helen Sabell works for the College for Adult Learning, she is passionate about adult learning and education. She has designed, developed and authored many workplace leadership and training programs, both in Australia and overseas.