I know I’m not the only one who has been confused by requests to evaluate training. I know that others feel my pain when it comes to understanding training evaluation,so I thought I would attempt to unravel some of the differences between Kirkpatrick’s “Four Levels” and the Phillips 5-level ROI Methodology.
ROI, return on investment, is a metric fundamental to business and government alike. Executives and chief administrators recognize it, and business and operations managers appreciate it. Unfortunately, misinformation and misuse cloud the value of this simple, yet powerful, metric. Learn more from Patti and Jacks Phillips.