Are your learners using cell phones during discussions, coming back from lunch late, reading email during breakouts, and having side conversations while the trainer is talking? Jonathan Halls discusses the best ways to deal with disruptive participants.
HR professionals should acknowledge that most managers need to grow into their jobs, and put measures in place to facilitate that growth. A good place to begin is setting clear expectations for managers before promoting or hiring them. Doing so will show employees how moving to the managerial level will change their day-to-day activities.